Vegferd support
Questions about Vegferd
Below are the answers to the questions we are asked most often. If you cannot find your answer, write to us at the bottom of the page — we answer ourselves.
Why does Vegferd show “Timetable” and no waiting time for some ferries?
Because there is no real-time data for that route. We then give the timetable and say that the waiting time is unknown, instead of guessing.
Why is the speed limit shown as “?”
Because we do not have the speed limit for that stretch. Vegferd then shows the unknown sign instead of the last limit it knew. An old number that looks right is worse than an honest question mark.
Why is the price higher than I expected?
The total is the full price without discount agreements, and it combines tolls and ferries in one list. If you have an AutoPASS agreement, you pay less than what is shown.
How do I report an error in a route or a ferry connection?
Write to us using the form at the bottom of the page, with the stretch and what is wrong. Include what you saw in the app; that is usually enough for us to work out what happened.
Contact us
Write to us here, and we will reply by email, usually within a couple of working days.